Our customers vary in size and shape but in common they want to recruit safely , work with people, build relationships, delight customers, improve performance.
Everything we do is underpinned by a pragmatic approach. Which means that we help you to exceed expectations and deliver exceptional performance. and our clients include Lufthansa, NHS Trusts, Home Office, Citigroup, BT, Cisco, Tesco, Cadbury, British Airways, Qantas, BAA.
We focus on three main areas……
Managing Self, Managing Others
We will help you to understand the psychology of leadership and the relationship building qualities that a great leader possesses. We help with leadership challenges especially performance management.
We help leaders who are transitioning into a position of management as well as experienced leaders who wish to coach others more effectively.
Our versatile range of courses can cover core skills which will be essential in any leadership or managerial role. We can include time management, presentation skills, motivation and delegation, decision making & communication skills
We have customer service in our DNA and we offer a variety of courses to help improve how you build relationships with your customers.
We will look at how to consistently deliver superb standards of service. We can help your team stay positive, be empathetic as well as how to best respond when they are unable to deliver on expectations. In this way we help you differentiate yourselves by continuing to build relationships even in the most challenging circumstances.
Customer service is at the heart of every business and as such it is important to set a precedence of excellence. We help your people stay resilient and customer centric.
Sales & influence
The life blood of any organisation is its pipeline.
There are various forms of selling which some may find more effective than others, so it is about finding the right technique for you. We explore the psychology behind sales and the appeal of different motivators.
At ALP our influencing courses are consultative and are run by our highly experienced team.
We can help you make the most out of your selling techniques, show you how to improve them and handle resistance effectively.